Dreamhost Screwup

Album Cover: In Rainbows

"Words are a sawed-off shotgun."
Radiohead / Jigsaw Falling Into Place

Posted on January 15, 2008 9:46 PM in Computers
Warning: This blog entry was written two or more years ago. Therefore, it may contain broken links, out-dated or misleading content, or information that is just plain wrong. Please read on with caution.

I first caught wind of Dreamhost's major screwup via Ian Clifton, then found the following in my inbox when I arrived home tonight:

Hi Bernie!

Ack. Through a COMPLETE bumbling on our part, we've accidentally attempted to charge you for the ENTIRE year of 2008 (and probably 2009!) ALREADY (it was all due to a fat finger)!

We're really really realllly embarassed about this, but you have nothing to worry about. Please ignore any confusing billing messages you may have received recently; we've already removed all those bum future charges on your account (#<snip>) and already refunded the $<snip> charge on your credit card.

You should get the money back on almost immediately, within a day or two max, and there's no need to contact your credit card company or bank for the refund.

Thank you very very much for your patience with this.. we PROMISE this won't happen again. There's no need to reply to this message unless of course you have any other questions at all!

The Foolish DreamHost Billing Team!

All I can say is that I hope that fat finger was dealt with Four Rooms style.

In the meantime, if you're looking for a replacement, I highly recommend Hard Hat Hosting.


James Rose on January 20, 2008 at 9:42 AM:

At least they have resolved the issue.


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