Hats Off to Feedster

Album Cover: The Bends

"All your insides fall to pieces; you just sit there wishing you could still make love."
Radiohead / High and Dry

Posted on March 08, 2004 10:12 PM in Miscellaneous
Warning: This blog entry was written two or more years ago. Therefore, it may contain broken links, out-dated or misleading content, or information that is just plain wrong. Please read on with caution.

For those who don't know, Feedster is to syndicated blogs what Google is to web pages. I've only been using Feedster's RSS Search Engine service (it supports Atom too) for a little over a week now, but it is very quickly becoming one of my most frequently visited sites.

I became a little unnerved with the site today, though, as it consistently took too long to retrieve search results, and kept on returning 0 matches for searches on "Sopranos" and "The Sopranos." Knowing that there surely must be new blog postings all over the web today regarding the new season of The Sopranos, I decided to see if I could contact the site's maintainers. To my surprise, not only was their feedback form easy to use, but they actually have a screen name available on AIM so you can contact them with any pressing issues. Impressive!

What's even more impressive, though, is that only a few hours after contacting them regarding my problem, I got not one response – but two! Apparently they are aware of the issue and are working on upgrading their servers tonight to try and eradicate the issue. Here's a snippet of one of the responses:

Hi Bernie--My apologies, as you may have guessed we are having a problem with our server today. A search on sopranos should definitely give you results, and plenty of them.

We will be making repairs between midnight and 4 a.m. tonight, so I hope your search will work better tomorrow morning.

It's nice to know that people running a service that routinely updates over 470,000 syndicated feeds still has the time to send out emails to the "little people." My hat goes off to the folks running Feedster. If you haven't yet given their service a try, what are you waiting for?


Scott Johnson of Feedster on March 09, 2004 at 8:35 AM:

Hi Bernie,

Thanks for the kudos. We try really, really hard. Definitely not perfect but we try.



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