So Long, DirecTV

Album Cover: Abbey Road

"She's killer-diller when she's dressed to the hilt."
The Beatles / Polythene Pam

Posted on November 01, 2007 5:16 PM in Television
Warning: This blog entry was written two or more years ago. Therefore, it may contain broken links, out-dated or misleading content, or information that is just plain wrong. Please read on with caution.

I've been a DirecTV customer since sometime in 2003, when my fiancée and I moved into our apartment on Pine Street in downtown Seattle. At that point in time, DirecTV was our only option for television service, but luckily for us that didn't end up being a detriment.

From 2003 until early 2007, I paid roughly the same price for a solid cable package with local channels and HBO (anywhere in the range of $50-60 a month). We only had slight flickers in our reception during the craziest of Washington storms (which, for whatever reason, seem to keep getting bigger), and customer service was always very helpful. On top of that, it was our DirecTV service that introduced us to the pure glory that is TiVo.

At the beginning of this year, we moved into our new house and decided to buy a big plasma television. I was told by DirecTV at the time that upgrading to their HD equipment would cost me around $300. A friend of mine had mentioned that Comcast was offering good deals on HD equipment and that they wouldn't lock me into a contract like DirecTV would. So at that point in time, I decided to give Comcast a try. Even then, the DirecTV folks were nice enough to "suspend" my account, rather than canceling it, so that I could reactivate it later and maintain my status as a semi-long-term customer.

I won't get into what has happened since I joined Comcast, but over the course of my time dealing with them, I've managed to suspend my DirecTV account a little longer in an attempt to see how the new HD rollout turned out.

How the story changes after that is a subject for a future post, but my DirecTV suspension was due to end tomorrow, and due to the "change of plans" I'll be covering in more detail later, I decided to call them up and officially cancel my account. It was hard to do, having nothing but positive memories of my time with them (especially now having the Comcast experience under my belt). It didn't make the decision any easier when they offered to install all the HD equipment I'd need and give me a new HD receiver for free, but I knew it had to be done.

Bernie and DirecTV


Bud Smith on November 02, 2007 at 6:58 AM:

How many HD channels does your cable company have? By the end of this year Directv will have over 100 they claim anyway and have over 70 now.


Bernie Zimmermann on November 02, 2007 at 10:20 AM:

Comcast probably has like 10-15 HD channels, I'd guess. And yes, I'm aware of the big HD rollout at DirecTV. That's the main reason I had suspended my account for so long rather than just canceling. But I'll be moving in an entirely new direction soon, which I'll be blogging about here, so even DirecTV's HD selection and the offer they threw at me before I canceled weren't enough to keep me.


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